Aftercare & Warranty
our commitment doesn’t end with installation
Guided by our Aftercare Manager, our dedicated Aftercare Division provides ongoing support that protects the quality, comfort, and longevity of your interiors. From proactive maintenance to tenancy management, we ensure your spaces remain functional and beautiful for years to come.
We provide a holistic service that bridges the gap between installation and the ongoing needs of property management. Our approach ensures the long-term usability of furniture and interiors, minimising disruption and giving clients complete peace of mind.
When issues arise—whether from wear and tear, defects, or accidental damage—our Aftercare team conducts thorough investigations to determine the root cause and best course of action. With an expert in-house repair team, we handle everything from upholstery and joinery to mechanical fixes, restoring furniture with precision and care.
We categorise reported issues by urgency, ensuring essential items are resolved quickly. For urgent needs, our ad-hoc delivery team provides rapid replacements, working discreetly in occupied residences to minimise disruption while delivering exceptional service.
Using Inflow Inventory Software, every item is tracked from warehouse arrival to final placement. This system provides exact specifications for swift repairs or replacements—down to the details of a mattress in a specific apartment. Beyond immediate solutions, it allows us to analyse trends, identify recurring issues, and proactively enhance product durability.
If repairs are not possible, we prioritise sustainable replacements. With over 70% of our supply chain sourced locally, we support community businesses while reducing environmental impact. We also collaborate with eco-conscious suppliers to align with our clients’ sustainability goals.
Our Showroom
Step inside our showroom and experience Total Fitout in person. Our curated collections, timeless furniture, and carefully chosen finishes are all designed to inspire. Explore pieces firsthand, see the quality up close, and discover interiors crafted to feel like home.
Get in Touch
Every great living space begins with a conversation. Reach out to Total Fitout today and let’s create something extraordinary together.
Contact Us Contact Us